Data deletion
policy.
Last updated: July 28, 2026
Your account, your control.
This Policy explains how BitXFarm users can permanently delete their account and associated data.
1. Delete Inside the App
Open BitXFarm, sign in, open Profile, choose Account Controls, select Delete Account, review the notice and confirm. You may need to sign in again or complete identity verification.
2. Request Deletion Outside the App
Email support@xmobmining.com from your registered email address. Use subject “BitXFarm Account Deletion Request” and include your registered email and user/account ID if available. Never send your password or complete payment information.
3. Data Deleted
Subject to necessary legal retention, deletion may include your profile, account identifiers, email and contact details, authentication account, App settings, progress and activity history, virtual points, balances and rewards, mining progress, referrals, plan entitlements, notification tokens, cloud account data and support information no longer required.
4. Information We May Retain
Limited information may be retained for legal, tax or accounting obligations, transaction verification, fraud prevention, security investigations, chargebacks, refunds, dispute resolution or enforcement of our Terms. Payment providers may retain their own records. Residual information may remain in encrypted backups for up to 90 days.
5. Processing Time
Access may be disabled immediately. We aim to delete or anonymize eligible data within 30 days after receiving and verifying a request. Additional time may be required for valid legal, fraud, security or dispute matters.
6. Purchases and Refunds
Account deletion does not automatically issue a refund, reverse a transaction or cancel a subscription. It may permanently remove access to account-linked plans or virtual benefits. Resolve pending support, payment or refund matters before deletion.
7. Irreversibility
Completed deletion may be irreversible. App progress, virtual balances and benefits may be permanently lost, and a new account may be required to use account-based features again.
8. Cancelling a Pending Request
Contact support@xmobmining.com immediately. We cannot guarantee cancellation once processing begins.